Ask & you shall receive! Help is at hand and only a click away - so get started by clicking on the help links below to quickly find your answer and continue with your visit in SrilankanReunited.com.

 

o Registration	o Login
o Problem with login	o Logout
o Update Details	o Why e-mail important
o Confirmation	o Forgot Password
o Change Password	o Remove from the site
o E-Mail Problems	o Subscription
o Search	o Contact Friends
o Message Board	o Reminder
o Events	o Others

Registration

How do I register?

• Log on to the Srilankan Reunited web site
• Click on the 'register' link
• Fill in all the required registration details including any personal notes that you wish to add.
• If you are using a shared PC, set the 'remember password' indicator within the registration page to 'NO' (this will prevent confusion over member details when logging in).
• You are then taken to a white page that will ask for your validation code, by now you should have received an email at your registered email address with your unique code, if you haven't - just wait for a minute or two.
• Type your validation code into the box on the white screen and click on 'validate now'
• Click on the 'OK' message and you are now registered!
• To add you to further schools, work places, please Mail us.

Can I register with more than one work place or school name?

• You can add yourself to as many work places and School name as you like.
• If you can't find the work place or School name, just follow the instructions to add it into the database.
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Login

How do I log in?

• You can login with your email id (the one you've provided during registration) and your password.
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Problem with login

I cannot login using my valid email id - why is this so?

It could be for one of the following reasons:

• Your are entering your password in LOWERCASE alphabets when you have actually registered a password using UPPERCASE. In which case when keying in your password please switch ON the ALL CAPS lock of your keyboard and enter it.
• Your are entering your password in UPPERCASE alphabets when you have actually registered a password using LOWERCASE. In which case when keying in your password please switch OFF the ALL CAPS lock of your keyboard and enter it.
• You may have misspelt your login id - kindly check and retry again.
  

I am logging in with my id and password it is accessing somebody else's profile, Why?

It could be any one of the reasons as mentioned below for which you are facing this kind of problem.

• If you are behind a firewall or on a proxy server and if someone else from your organisation has visited SrilankanReunited.com then its quite obvious that your browser is accessing that particular profile from your proxy's cache.

If you are not behind a firewall or on a proxy server and you get to see some other profile - Kindly refresh the screen by either clicking on the "REFRESH" button of your browser or press the Control+F5 keys together to refresh your screen.

I have registered but can't get back into the site...

• To regain access to the site you need to go to the Home page, and enter your email address and password that you used to register with us, in the Login section.
• One of the most common problems if that people have used different email addresses or are using a shared PC and another user hasn't logged off SrilankanReunited. Please click on the 'Logoff' link, check you are using the correct email address that you registered with and try logging in again
• If this doesn't help then send us your details, including your name, registered email address, school name.

I'm typing in my correct login details but the screen seems to be stuck in a loop

• This could be an issue that is caused by your browser refusing to accept the per-session cookies the site needs to place on your computer whilst you are logged in.
• These cookies are harmless, and are deleted as soon as you leave the site. To resolve this problem you need to activate the per-session cookies feature within your web browser's internet security section. If you wish to utilize the auto-login feature so you do not need to enter your username and password every time you visit the site you will also have to enable the stored cookies.
• If you were using the site previously without trouble this error could now be occurring if you have recently upgraded your web browser, or have changed your internet security level settings

The following guide should be able to assist you:

• If you are using Internet Explorer 5.5 or earlier you should be able to change your cookie settings via the Internet Options icon in Control Panel you can find control panel under settings in your Start Menu. In Internet Options go to the Security tab, then select Custom Level. A window with a list of options and checkboxes next to the options will appear. Scroll down the list till you find Allow Cookies and change the settings.
• -Internet Explorer 6.0-
  The newest version of Internet Explorer (6.0) has advanced cookie management. In order to use this website you will need to adjust the Privacy Settings.
• If you go to the Internet Options icon in Control Panel (found through Start Menu, Settings, Control Panel). Then select the Privacy tab, you need to adjust the scroll bar to at least Medium-High, then apply and OK the settings.
• You should now be able to login and navigate without difficulty.
• If you are using any other browser, i.e. Netscape or AOL, please check their respective home pages for further details.
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Logout

How do I log out?

• Simple - just click the "Sign Out" button on the top right hand side of any page.
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Update Details

How do I update my Personal Details?

• Login using your Email Id & password.
• Click on the "Update" link
• Update the required details
• Click on the "Submit" button to effect the changes.
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Why e-mail important

Why is it important to update my email id?

Its important to update your email ids :

• So that friends trying to contact you via email would not be diverted to an invalid email id.
• Not to mention you stand to lose out on being found - the whole purpose of SrilankanReunited.com is to reunite you with your long lost buddies.

How do I update my old email id with a new one?

• Login using your Email /Unique Id & password and select "My Page" from the drop down box of Select Start Page - click on the login button OR
• Login using your Email /Unique Id & password.
• Click on the My Page tab of the navigation bar
• Click on the "Change Email" hyperlink appearing in the yellow band below the navigation bar
• Enter the current email id in the blank field provided against New Email.
• Retype it again in the blank field provided against Confirm Email
• Type your password to effect this change.
• Click on the "UPDATE" button
• A confirmation key will be emailed to you shortly thereafter verifying your request of changed email. Kindly comply with the instruction is this email.
  Wanna update your email id now? Click here
  

How do I update my old alternate email id with a new one?

• Login using your Email /Unique Id & password.
• Click on the "Profile" hyperlink appearing in the yellow band below the navigation bar
• Click on the "Edit" link in the "Personal Details" heading
• Enter your new alternate email id in the blank field provided against "Alternate Email"
• Retype it again in the blank field provided against Retype Alternate Email
• Click on the "Submit" button at the bottom of the page to effect the change.
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Confirmation

What's a Confirmation Key and why do I need one?

• When you register for the first time in TamilReunited.com or thereafter under a different email id - a confirmation key mailer goes out to you (at the registered email id) to validate the email address.
• It is imperative that you click on the URL mentioned in the mailer so that your email is validated and so is your membership which would allow you to start using the host of features.
• Non-compliance to this mailer might find you losing out on some features of the site.

I've registered but I haven't received a validation email...

• A validation email is sent out immediately to the email address that you have registered with us - if you have not yet received this email then the most likely reason is that you have not provided us with the correct e-mail address - please double check what you have entered via the 'Your Registration Details' page and ensure your email address is correct. If you change your email address, a new validation code will be sent.
• After clicking 'Update Your Details' a validation email will be re-sent to you.
• If this doesn't help then send us your details, including your name, registered email address, school name contact us.
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Forgot Password

I've forgotten my password - how do I retrive it?

To retrieve your password - follow this simple procedure.

• Click on the "Forgot Password link on TamilReunited homepage.
• In the blank field enter the email address you provided during registration.
• Click on the "Submit" button.
• Your password will be emailed back to your registered email id instantly.
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Change Password

How do I change my password?

• Login using your Email Id & password
• Click on the Change Password hyperlink
• In the form appearing enter your Old Password
• Enter your New Password (case sensitive) in the blank field provided
• Confirm your new Password by entering it in the blank field provided
• Click on the "Submit" button to confirm your New Password.
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Remove from the site

How do I remove my name from the site?

• If you would prefer to completely remove all of your details from Tamil Reunited, Just mail us, we will remove within 48 hours.
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E-Mail Problems

Problems with sending or receiving e-mails

• If you are experiencing problems sending or receiving e-mails, please look at the 'Emails and Message Boards' section of this help menu where you will see the most common questions answered

I've received a 'failure notice' in response to the email that I sent to my friend...

• Any email that you write will be sent to the email address that your friend has registered with us.
• It is possible that they have changed their email address and forgotten to update their details on the site.
• This is our only way of contacting our members but it is always worth trying again from time to time incase they decide to update their email address within their FriendsReunited registration details.

I don't get any replies to emails that I send...

• Any email that you write will be sent to the email address that your friend has registered with us.
• If you have the junk mail filter in your email account set to high it will be automatically deleting any unrecognised emails including any confirmations of your sent emails, new contacts or newsletters from SrilankanReunited.
• If you would like to correct this, you can amend the junk mail filter to a medium level and test if this has resolved the issue by sending yourself a contact email through the site.
  

Can I send an email regarding a reunion to a group of people at the same time?

• Unfortunately we are unable to add a bulk email facility to the site, as this would put our members at risk from unsolicited spam emails.
  There just wouldn't be a way that we could be absolutely certain who was bonafide or not and could not afford to jeopardise the integrity of the site.
• We have looked into introducing this facility for organisers of reunions but with over 10,000 schools now listed on the site and so many reunions being organised within these schools this would be too large a task for us to support.
• It is still possible that we may introduce this facility some time in the future and if we do, we will announce full details in one of our regular newsletters.

I'd like a copy of an email that I sent/received a while ago but have now deleted...

• Unfortunately, we are unable to recreate copies of emails sent between our members, as we don't actually keep records of our members' private emails.

Can I send a photo or attachment with my email?

• Unfortunately, attachments cannot be made to contact emails sent through SrilankanReunited as this would make the site vulnerable to infection from viruses.
• However, after the initial contact, you will be conversing with your friend through normal email methods and will be able to add attachments then.
  

Why can't I find my school?

• To search for a school, It is best to enter the most unique part of your school's name - for example, if your school's name is 'Jaffna / Hindu Collegel' then we would suggest that you enter 'Jaffna / Hindu' rather than 'Hindu' since many school names may include this word.
• The best way to search for some schools with more common names, for example 'Hindu College', is to look under the relevant region and area
  If you still cannot find your school listed then it could be that it has closed down or it has been renamed and nobody has yet asked for the school to be listed.
• If there is a particular school that you would like added, please send the FULL SCHOOL NAME AND FULL SCHOOL ADDRESS TOGETHER WITH THE SCHOOL TYPE (INFANT, PRIMARY, SECONDARY, COLLEGE OR UNIVERSITY), and we will manually add it to the database.
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Subscription

What are the email subscriptions I'm subscribed to?

• You have the opportunity to receive useful updates be it in your Organisation or about the site. You also have the chance of cashing in on deals entered into by SrilankanReunited.com - keeping you in mind.

  Presently you are subscribed to the following offers :

• SrilankanReunited.com Updates which keeps you updated on the latest happenings on SrilankanReunited.com.
• SrilankanReunited New Member / Events Updates which informs you of new members having registered in your Organisation, living within the same city as you are as well as if any existing members have since updated their profile. Also keep posted of all events happening in your organisation or additions to your organisation Bulletin Board
• SrilankanReunited Deals - as per your interest - the best deals in town that you can benefit from.
• SrilankanReunited Quotes/Cartoons - this special section coming shortly will mail you quotable quotes & cartoons to make your day an intelligent one yet funny as well.

How do I unsubscribe from an email subscription?

Option 1 :

• Upon receiving any of the aforesaid mailers - Click on the Unsubscribe link appearing below each of the mailers.
  

  Option 2 :

• Login using your Email Id & password.
• Click on the "Email Subscriptions" hyperlink appearing in the yellow band below the navigation bar
• Uncheck the boxes of subscriptions you wish to do not receive.
• Click on the "SUBMIT" button to effect the changes.
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Serach

You can find friends using SrilankanReunited search engines.

• For a quick search use the "Search by " option on left hand side of the homepage by typing in the first name of your friend in the First Name field and the City / place of Birth in the City field.
• If unsuccessful in the two searches above, you can use the Advance Search option which is more detailed and specific.
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Contact Friends

Once I find a friend on SrilankanReunited how do I contact him/her?

• To contact a friend, simply click on the "Send Email" icon/link appearing against his/her listing and our Message Centre will forward your message to your friend. (Kindly note email ids of members are withheld as a strict privacy policy to ensure safety of our members email id).
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Message Board

What is the School Message Board?

• You will find this after your school's pupil list on its individual page.
  This is where upgraded members can add general messages regarding the school or ex-pupils for everyone to see.
• Any replies to the message are shown on the message board as opposed to being sent to the author of the message.

Why has my message been removed from my school message or memory board?

• We're sorry if you have been disappointed by the removal of your message.
• Our members report many thousands of messages to us every day through the 'report abusive message' button displayed on the website.
• Any member is free to report any message. The message is immediately removed but is then reviewed by our team.
• Of course, this can tend to be the 'reporter's' personal opinion and the question we have to ask ourselves is 'Does this contain anything which, if untrue, would tend to harm the reputation of the person about whom it is said?'. If the answer is yes, then the material is permanently removed from the site.
• At present, the originator of the message is not advised when the message is removed but this may be a service that we will introduce in the future.
• Due to the large volume of messages we are reviewing, it is not possible to investigate individual cases.
  

How can I remove a message from my school message board?

• You can remove messages on the boards by clicking on the message's title and then on the 'report abusive message' button.
• You then get the option to add a short text as to why you would like the message removed (not necessarily because of abusive content).
  The message will be removed immediately and we will review it.

How do I post a message to the Bulletin Board of an organisation?

• You can ONLY post messages to the Bulletin Board of the Organisations in which you are a member. To post a message to the Bulletin Board of your organisation -
• Login using your Email /Unique Id & password.
• Click on the "My Organisations" tab of the navigation bar
• Click on the "Bulletin Board" hyperlink appearing in the yellow band below the navigation bar
• The list of organisations you've registered in will appear
• Click on either the View or Post link appearing beside each Organisation to post or view details of that particular organisation's Bulletin Board.
• You can also post/view messages of your Organisation Bulletin Board by clicking on the "Bulletin Board" link appearing in your Organisation Page.

How do I delete a message from the Bulletin Board of an organisation?

• Sorry, members aren't allowed to personally delete messages from the Bulletin Boards.
• To request for deletion of a particular message, kindly use the Contact Us form and we'll do the needful.
  

How can I remove a posting that I added to the 'Trying to Find' area?

• As the originator of a posting, you will see a red cross appear to the right of it, only you can see this red cross and this gives you the ability to delete the posting if you choose to do so.
• If you can no longer see your posting, scroll down to the bottom of the screen and you will be able to locate it by searching for the name of the person that you were looking for.
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Reminder

What is My Reminder Book?

• My Reminder Book is a unique reminder service which helps you keep appointments and dates by sending reminders to yourself as well as others, even 5 years hence.

How do I set/send a reminder?

• Login using your Email Id & password.
• Click on the "My Reminder Book" tab in the navigation bar.
• If you are an Existing Member Current Reminders set will appear.
• If you are a First Time User, you will have to set a reminder.
• Click on the Set New Reminder link appearing in the yellow band below the navigation bar
• You will now be required to fill in the following filed:
  • To: (The Email address of the person to whom you want the reminder to go)
  • Subject: (Key in a one line subject for the reminder)
    Eg: But Gift For Friend's Birthday
  • Message: (Key in your detailed message here.)
  • Frequency: Select how often you want the reminder.
    You can opt from a one time reminder, to a daily, weekly, monthly reminder, or even specify specific dates for a reminder.
• Please make sure you fill in all mandatory fields(all fields with a red star
  mark)or else you will not be able to set reminders correctly.

How do I modify a Reminder?

• Login using your Email Id & password.
• Click on the "My Reminder Book" tab in the navigation bar.
• Your Current Reminders will appear.
• Click on the SUBJECT line of the reminder you wish to modify.
  
• You will be taken to a page that says 'Modify Reminder'
  
• Now, simply make the desired changes in email id, message, subject or frequency.
  
• Once again, be sure to fill in all the mandatory fields. Once you have made the required changes, simply hit submit.

How do I delete a Reminder(s)?

• Login using your Email Id & password.
  
• Click on the "My Reminder Book" tab in the navigation bar.
  
• Your Current Reminders will appear.
  Click on the small box that says 'select' against one or all reminders and then click on the "Delete" button
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Events

What is Events Calendar and how do I view it?

• Events Calendar is the list of events taking place in your Organisations as well as across all Organisations in SrilankanReunited.com.
  
• To view Events Calender select "Events" Click on the "Events Calendar" hyperlink appearing in the yellow band below the navigation bar
  
• Events for the current month across all organisations you've signed up in will appear.
  
• Incase no events are available for that month browse through monthwise by selection the month & year from the drop down box at the top of the page and then click on the "SUBMIT" button.
  
• To view events taking place across all Organisations in SrilankanReunited.com in the current month - click on the "View All Events" link on the top right handside of the page.

Can I post an Event in any Organisation?

• Sorry - it would need to be member/organisation specific.
• Just mail to admin, admin will add thoses details

How do I delete an Event either posted by me or by someone else?

• Sorry, members are not allowed to delete Events.
  
• Use the Contact Us form to inform us and we will do the needful.
  
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Others

Why is there a 150kb limit for photos?

• The limit is necessary to ensure the page loads as fast as possible.
• As the number of images on the page grows, it puts intense strain on our servers to send the images to your browser, and makes the page load very slowly.
• Therefore we need to keep the images as small as possible for efficiency.
• It would be almost impossible for us to give exact directions for every different photo editing software package. However, the vast majority will allow you to resize your image. We recommend you select a width of around 800/900pixles. You should be able to select the resize function from the 'Tools' menu of your photo software (this may vary according to software used).
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